Terms and Conditions

Last Updated: April 10, 2025

1. Acceptance of Terms

By using KitaleHotels.com (the "Site"), you agree to these Terms and Conditions. If you do not agree, kindly refrain from accessing or using our services.

2. Services Provided

  • KitaleHotels.com is a trusted hotel booking platform in Kitale, Kenya.
  • We connect travelers with local hotels, guesthouses, and vacation rentals.
  • We do not own, operate, or manage the listed accommodations.

3. User Responsibilities

  • All booking information provided must be accurate and up to date.
  • Users must respect hotel and property rules such as check-in times, visitor policies, and noise regulations.
  • Guests are fully responsible for any damages caused to the property during their stay.

4. Booking & Payments

  • Property prices and room availability are set by hotel owners and may change without prior notice.
  • Payments are handled securely via third-party gateways including PayPal and M-Pesa.
  • KitaleHotels.com is not liable for any payment failures or fraudulent activities during transactions.
  • Bookings are only confirmed upon full payment and approval by the accommodation provider.

5. Cancellations & Refunds

  • Each property has its own cancellation policy. Please read carefully before booking.
  • Refunds, if applicable, are processed according to the individual property's terms.

6. Privacy

Your data is protected in line with our Privacy Policy. We may share your contact information with hotel partners solely for booking fulfillment purposes.

7. Intellectual Property

All content on this website — including logos, hotel reviews, and images — is the property of KitaleHotels.com or its licensed partners. Unauthorized use, copying, or distribution is strictly prohibited.

8. Limitation of Liability

KitaleHotels.com will not be held liable for:

  • False representation of hotel amenities or photos.
  • Accidents, injuries, theft, or damages during your hotel stay.
  • Technical issues, including but not limited to, double bookings or system outages.

9. Dispute Resolution

  • Disputes related to accommodations must be resolved directly between the guest and the property owner.
  • These Terms are governed by the laws of the Republic of Kenya.

10. Modifications

KitaleHotels.com reserves the right to modify these Terms and Conditions at any time. Continued use of the platform indicates your acceptance of the updated terms.

11. Contact Us

Have questions or legal concerns?

Additional Clauses You May Want to Include:

  • Jurisdiction: All legal matters are handled under Kenyan law.
  • Third-Party Links: We are not responsible for content on external sites such as Airbnb or Booking.com.
  • Force Majeure: We are not liable for delays or cancellations due to acts of nature, pandemics, or other events beyond our control.

Note: For full legal compliance, consult a licensed Kenyan attorney.

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